Refund Policy

1. Our 90-Day "Empty Tub" Money-Back Guarantee

We want you to try SlimSoda™ with zero risk. Every order placed on www.tryslimsoda.shop is covered by our 90-Day Money-Back Guarantee: if you are not satisfied for any reason, you can return your tubs — even if they are completely empty — for a full refund of the purchase price.

2. How to Request a Refund

1. Email support@slimsodapowder.com (or call (323) 332-1649) within 90 days of the date your order was delivered. Include your order number and the name and email address used at checkout.
2. Our support team will reply with a return authorization and the return address and instructions.
3. Send back all tubs from your order — used, partially used or empty — following the instructions provided.
4. Once the return is received, your refund is issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Refunds cover the full purchase price of the returned order. We do not charge restocking or return-processing fees.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a refund — whichever you prefer — and we will let you know whether the affected item needs to be returned.

4. Lost or Delayed Packages

A tracking number is emailed when your order ships. If your tracking shows no movement for several days, or your package has not arrived within 10 business days of shipping, contact us and we will reship your order or refund you.

5. Order Cancellations and Changes

Because orders are usually dispatched within one business day, please contact us as soon as possible if you need to cancel or change an order. If the order has not yet shipped we will cancel it and refund you in full. If it has already shipped, simply use the 90-Day Money-Back Guarantee above once it arrives.

6. One-Time Purchase — No Subscriptions

Every SlimSoda™ order is a one-time purchase. You are never enrolled in a subscription or auto-ship program and you will never be billed again without placing a new order. If you see a charge you do not recognize, contact us and we will investigate immediately.

7. Chargebacks

If you have any concern about a charge, please contact us before opening a dispute with your bank. Our team resolves the vast majority of issues within one business day, and a direct refund is faster than a chargeback.

8. Contact Us

Email: support@slimsodapowder.com
Phone: (323) 332-1649 (Monday–Friday)