Contact Us
Our USA-based customer support team is here to help.
How to Reach Us
To help us resolve your request quickly, please include your order number and the name and email address used at checkout. For written correspondence or returns, email us first and we will provide the correct mailing address and a return authorization.
Where Is My Order?
Orders are dispatched from our U.S. warehouse within one business day and typically arrive in 2–5 business days. Your tracking number is included in the shipping confirmation email sent by our checkout partner. If tracking has not updated for several days, contact us and we will investigate, reship or refund.
Refunds and Returns
Every order is covered by our 90-Day "Empty Tub" Money-Back Guarantee. Email us within 90 days of delivery to start a return — full details are in our Refund Policy.
Billing Questions
SlimSoda™ is a one-time purchase with no subscription or auto-ship. If you see a charge you do not recognize, contact us before disputing it with your bank so we can resolve it immediately.
Product and Usage Questions
Stir one scoop into 8–10 oz of cool water first thing in the morning on an empty stomach and wait about 15 minutes before breakfast or coffee. Answers to the most common questions are on the official product page. If you take medication or have a medical condition, please consult your physician before use.
Press, Wholesale and Partnerships
Email support@slimsodapowder.com with "Press" or "Partnership" in the subject line and our team will route your message.